Termini e condizioni del servizio

Terms of Service

Last updated: September 18, 2026

These Terms of Service ("Terms") govern your use of the Lipa website and your purchase of any product through it (the "Services"). By using the site or placing an order, you agree to these Terms.

1. About Lipa. Lipa is an online home & living store based in Slovakia, selling through this website. Operator: Sebastián Herdel, individual entrepreneur (sole trader), registered in the Trade Register (Živnostenský register) of the Slovak Republic, registering authority Okresný úrad Trenčín. Registered seat: Komenského sady 54/25, 018 51 Nová Dubnica, Slovak Republic. Company ID (IČO): 57901091. Tax ID (DIČ): 1131390502. We are not currently registered as a VAT payer. Contact: legal@lipahome.eu.

2. Orders and pricing. All prices are shown in EUR. Because we're not currently registered as a VAT payer, no VAT is added to the listed price — the price you see is the final price for the goods themselves. Delivery charges (if any) are shown separately at checkout, before you pay. We reserve the right to correct pricing or listing errors, and to cancel and refund an order affected by such an error before it ships. An order is only confirmed once you receive an order confirmation email from us.

3. Products. We work with a small number of manufacturing partners, and items are made to order or shipped from partner warehouses. Product photos are representative; minor variations in natural materials (wood grain, ceramic glaze, linen weave) are normal and not a defect.

4. Shipping, returns, and cancellations. See our Shipping Policy and Refund Policy for delivery times, return windows, your statutory right of withdrawal, and the statutory warranty that applies to every order.

5. Your account. If you create an account, you're responsible for keeping your login details secure and for all activity under your account.

6. Intellectual property. All content on this site — text, images, logos, and design — belongs to Lipa or its licensors and may not be copied or reused without permission.

7. Acceptable use. You agree not to misuse the site: no fraudulent orders, no attempts to disrupt or gain unauthorized access to the site or its systems, no scraping or reselling of our content.

8. Fraud, unauthorized payments, and unjust enrichment. If an order is placed, or an attempt is made to obtain goods, a refund, or any other benefit from Lipa, through fraudulent conduct or in a way that would unjustly enrich the person making the request — including, without limitation, paying with a stolen or otherwise unauthorized payment card, or disputing a legitimate charge as unauthorized (a chargeback) when it was not — then Lipa's obligation to fulfill that person's request (including shipping the order, issuing a refund, or providing a replacement) automatically ceases to apply. In such cases, Lipa reserves the right to refuse or cancel the order, withhold or reclaim the goods, decline any refund or other benefit to that person, report the matter to our payment provider, the card issuer, and/or law enforcement, and claim compensation for any resulting damage or costs (including chargeback and processing fees), which may include a reasonable contractual penalty of up to the value of the goods or order concerned. This clause does not affect the rights of the legitimate cardholder or account holder, who should contact their card issuer or Lipa directly to resolve an unauthorized transaction.

9. Liability. To the extent permitted by law, Lipa is not liable for indirect or consequential losses arising from use of the site. Nothing in these Terms limits any right you have under mandatory Slovak or EU consumer protection law.

10. Changes. We may update these Terms from time to time. The current version is always the one published on this page.

11. Governing law and dispute resolution. These Terms are governed by the laws of the Slovak Republic. If you're a consumer resident in the EU, you also keep the benefit of any mandatory consumer-protection provisions of your own country of residence. If you have a complaint we haven't been able to resolve directly with you, you can turn to the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia, SOI), Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27, soi.sk — or, if you live elsewhere in the EU/EEA, to the consumer dispute resolution body responsible for your own country, listed at consumer-redress.ec.europa.eu/dispute-resolution-bodies.

12. Contact. Questions about these Terms: legal@lipahome.eu