Widerrufsrecht

Refund Policy

Last updated: September 18, 2026

Individual resolution of complaints. Wherever possible, we resolve complaints and claims individually, case by case, aiming to find a solution that works for you — this can include options beyond what's set out below (for example a different remedy, a different timeframe, or a different form of compensation). Where we agree with you on a specific resolution for your complaint, that agreement governs your case and takes precedence over the general terms below and our Terms of Service. This individual approach only ever adds to your rights — it is never used to reduce any right you have under mandatory Slovak or EU consumer protection law, including your statutory right of withdrawal and statutory warranty rights.

Returns. You can return most items within 14 days of delivery for a refund. To start a return, email us at support@lipahome.eu with your order number. Items should be returned unused and in their original packaging where possible.

Right of withdrawal (EU customers). Separately from the above, if you're a consumer in the EU, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason (EU Directive 2011/83/EU; in Slovakia, Act No. 102/2014 Z. z.). To exercise this right, email us at support@lipahome.eu with a clear statement that you wish to withdraw, your order number, and the date you received the order. We may deduct a reasonable amount if the item's value has been reduced by handling beyond what's needed to check it the way you'd check it in a shop.

Return shipping. Unless the item arrived damaged, defective, or incorrect, return shipping is the customer's responsibility. If something arrived damaged, defective, or wrong, contact us first — we'll cover it.

Refunds. Once we receive and inspect your return (or, for a withdrawal, once you show us you've sent the item back — whichever is earlier), we'll refund your original payment method within 14 days, and usually sooner. Original shipping costs are refunded only if the return is due to our error.

Warranty for defects. Every order also comes with the statutory 24-month warranty against defects that existed at the time of delivery, required under Slovak and EU consumer law — this is separate from, and in addition to, your 14-day right to change your mind above, and it doesn't have a "no reason needed" limit: it covers genuine defects. If a product develops a defect within this period, email us at support@lipahome.eu with your order number, a description of the issue, and a photo where relevant. We'll confirm we've received your claim and, as required by law, resolve it within 30 days — by repair, replacement, refund, or a reasonable price reduction. This warranty doesn't cover damage from normal wear and tear, misuse, or an accident after delivery.

Cancellations. You can cancel an order any time before it's fulfilled/shipped, free of charge — email us and we'll take care of it.

Damaged or wrong items. If your order arrives damaged or isn't what you ordered, email us a photo within 14 days of delivery and we'll sort out a replacement or refund at no cost to you.

Questions or complaints. Email us at support@lipahome.eu. If we can't resolve something directly, Slovak/EU consumers can also contact the Slovak Trade Inspection Authority (SOI, soi.sk) or, outside Slovakia, the consumer dispute resolution body for your own country, listed at consumer-redress.ec.europa.eu/dispute-resolution-bodies.